Chennai

Project Manager – Video Optimization

1st Floor Tyche Towers, MGR Main Road, Perungudi Bye Pass Road, Chennai 96

Intro paragraph

  • Minimum 7 years as a manager and should have an overall ITES industry experience, no less than 12 years. Should have managed at least a group of 50 people

Responsibilities

  • Individual needs to Recruit, select, train, assign, schedule, coach and counsel employees
  • Communicate job expectations; planning, monitoring, appraising and reviewing job contributions
  • Plan and review compensation actions; enforcing policies and procedures
  •  Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality and customer-service standards; resolve problems; complete audits; identify trends
  • Responsible for all managers and supervisors, with review/approval responsibility for all operations employees
  • Manage a relationship with client, client services team and other support functions
  • Serve as primary point of contact when there are customer issues related to SLA
  • Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
  • Work closely with management team to set and/or implement policies, procedures and systems and to follow through with implementation.
  • Communicate all operating policies and/or issues at department meetings
  • Should be able to independently think and arrive at business improvement strategies

Skills

  • Should have an overall ITES industry experience. Managed at least a group of 50 people

Experience

  • 12+ Years

Education: A bachelor degree in any stream

We’d be delighted to hear from you to discuss career opportunities. Please email us at careers@paragondigitalservices.com